Privacy Policy

Welcome to Leyu Suite, a social media management and analysis platform at https://leyu.tz/suite. Protecting your privacy and securing your data is very important to us. This Privacy Policy explains what information we collect from users, how we use and protect it, and your rights concerning your data. By accessing and using Leyu Suite, you agree to this Privacy Policy. If you do not agree with our policies, please do not use our services.

1. Information We Collect

When you use Leyu Suite, we collect various types of information, which can be broadly categorized as personal and non-personal.

a. Personal Information

Personal information refers to any data that identifies you as an individual. We collect this information when you:

• Register for an Account: During registration, we may ask for your full name, email address, phone number, and other contact details.
• Social Media Integration: When connecting your social media accounts for management and analytics, we collect your account details, such as usernames, account IDs, and other relevant data.
• Payment Information: When subscribing to paid services, we collect your billing information, such as credit card or other payment methods, through secure third-party payment processors. Leyu Suite does not store your payment details directly.
• Communication Information: We collect information when you contact our support team, including your name, email address, and any other details you provide during the communication.

b. Non-Personal Information

We also collect information that does not personally identify you, such as:

• Device Information: This includes data on the device you use to access Leyu Suite, such as the operating system, browser type, IP address, and mobile network information.
• Usage Data: We collect information on how you use our services, including pages visited, links clicked, time spent on the platform, and other analytical data.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, store user preferences, and track usage patterns on our platform. You can control cookie settings through your browser preferences, but note that disabling cookies may affect the functionality of Leyu Suite.

2. How We Use Your Information

The information we collect serves several essential purposes. Below are details on how we use your data:

a. To Provide and Improve Our Services

We use the information we collect to:

• Create and manage your account
• Provide the social media management and analysis services that Leyu Suite offers
• Personalize the user experience by showing relevant features or content
• Develop new features and improve existing services based on usage data

b. For Payment and Billing

When you subscribe to a paid plan, your personal and payment information is used to process transactions, verify your identity, and send you receipts or subscription renewal notices. All payment processing is done through third-party providers who adhere to industry-standard security protocols.

c. For Customer Support and Communication

We use your contact information to respond to support requests, communicate changes to the service, and send essential notifications. We may also use your data to send promotional emails, newsletters, and other marketing communications, but only if you have explicitly opted-in.

d. For Research and Analytics

Non-personal and anonymized data are used to understand usage patterns, monitor system performance, and optimize the platform for all users. This helps us make the Leyu Suite more reliable and user-friendly.

3. Data Sharing and Disclosure

We take your privacy seriously and do not sell or rent your data to third parties. However, we may share your information under the specific conditions outlined below:

a. Service Providers

We may share your personal information with third-party service providers who assist us in operating the platform, processing payments, or delivering customer support. These providers are bound by strict confidentiality agreements and are only authorized to use your data for the services they provide to us.

b. Legal Requirements and Protection of Rights

We may disclose your information to governmental authorities or legal entities if required by law, court orders, or regulations. We may also share your data to protect our legal rights, enforce our terms of service, or defend ourselves against any claims.

c. Business Transfers

In the event of a business merger, acquisition, or sale, your personal information may be transferred as part of the business transaction. If such an event occurs, we will notify you and outline your choices regarding the continued use of your data.

4. Data Security

We implement various security measures to protect your data, including:

• Encryption: We use encryption protocols to secure your data during transmission.
• Access Controls: Access to personal data is restricted to authorized personnel only.
• Monitoring: We regularly monitor our systems for potential vulnerabilities or breaches.

While we strive to protect your personal information, no system is 100% secure. You are responsible for safeguarding your account credentials and notifying us immediately if you suspect any unauthorized access to your account.

5. Your Rights Regarding Your Data

Depending on your location and applicable laws, you may have the following rights concerning your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct or update inaccurate or incomplete information.
• Right to Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
• Right to Restrict Processing: You may have the right to limit how your personal data is used under certain conditions.
• Right to Data Portability: You can request that we transfer your personal data to another service provider in a machine-readable format.
• Right to Object: You can object to certain types of processing, such as direct marketing or profiling.

To exercise any of these rights, please contact us at [support@leyu.tz]. We will respond to your request in accordance with applicable laws.

6. Third-Party Links and Services

Leyu Suite may contain links to third-party websites or integrate with third-party services, such as social media platforms. This Privacy Policy does not apply to third-party sites or services, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party services you interact with.

7. Children’s Privacy

Leyu Suite is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

8. Governing Law

This Privacy Policy and any disputes related to it are governed by the laws of the United Republic of Tanzania. By using Leyu Suite, you agree that any legal actions or disputes arising out of this Privacy Policy or your use of the platform shall be handled in accordance with Tanzanian law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. If we make significant changes, we will notify you via email or through notifications on our platform. Your continued use of Leyu Suite after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to us at:

Leyu Suite Support
Email: [support@leyu.tz]
URL: [https://leyu.tz]

We are committed to resolving any complaints regarding your privacy or the handling of your personal information. If you have any concerns, please contact us, and we will work to address them promptly.

By using Leyu Suite, you confirm that you have read and understood this Privacy Policy and agree to its terms.